1. Introduction

Welcome to One Call Home Services. These Terms & Conditions govern your use of our website and the services we provide. By accessing our website, requesting a quote, or booking any of our services, you agree to comply with the following terms.

We are committed to delivering professional building services, electrical solutions, and waste collection services with honesty, reliability, and customer satisfaction at the heart of everything we do.

2. Scope of Services

One Call Home Services provides a range of residential and commercial services, including but not limited to:

• Building Services
• Home Renovations
• Property Repairs
• Painting & Decorating
• Tiling
• Property Maintenance
• Electrical Installations
• Electrical Repairs
• Rewiring
• Lighting Installation
• Fuse Board Upgrades
• Fault Finding
• Emergency Electrical Services
• Household Waste Collection
• Office Clearance
• House Clearance
• Garden Waste Removal
• Construction Waste Collection
• Commercial Waste Collection

All services are subject to availability and may vary depending on your location and project requirements.

3. Bookings & Cancellations

All service requests are subject to availability. Once your quotation has been accepted, we will arrange a suitable date and time for your appointment.

Booking Confirmation

A booking is confirmed only after you receive confirmation from One Call Home Services via phone, email, or another agreed communication method.

Cancellations & Rescheduling

If you need to cancel or reschedule your appointment, please let us know as soon as possible. We will always do our best to accommodate any changes where scheduling allows.

If circumstances beyond our control require us to reschedule your appointment, we will contact you promptly to arrange an alternative date.

4. Pricing & Payments

Our pricing is based on the specific requirements of each project.

• Free Quotations: We provide free, no-obligation quotations for all services.
• Transparent Pricing: Any additional work outside the original quotation will be discussed and approved before proceeding.
• Payment Terms: Payment arrangements will be agreed before work begins unless otherwise stated.

5. Our Commitment

At One Call Home Services, we are committed to delivering reliable workmanship, professional service, and clear communication from start to finish.

Our team takes pride in completing every project with care, attention to detail, and respect for your property. Customer satisfaction is our priority, and we always strive to provide a positive experience throughout every stage of the job.

6. Liability

While we take every reasonable care when carrying out our work, One Call Home Services cannot be held responsible for:

• Existing defects or damage present before work begins.
• Delays caused by weather, supplier issues, or other circumstances beyond our reasonable control.
• Additional issues discovered during the course of the project that were not visible during the initial assessment.
• Loss or damage resulting from inaccurate information provided by the customer.

Nothing within these Terms & Conditions affects your statutory rights under applicable consumer protection laws.

7. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information.

Any details you provide through our website, contact forms, or during the booking process will only be used to respond to your enquiry, provide our services, and communicate with you regarding your booking.

Your personal information will be handled responsibly and in accordance with applicable data protection legislation.

8. Changes to These Terms

One Call Home Services reserves the right to update these Terms & Conditions at any time. Any changes will be published on this page and will take effect immediately upon publication. We encourage you to review these terms periodically.

9. Contact Us

If you have any questions regarding these Terms & Conditions or any of our services, please contact One Call Home Services using the contact information provided on our Contact page. Our team will be happy to assist you.